Shipping policy

At PULSECO, our goal is to get your order into your hands as quickly and smoothly as possible. Below is everything you need to know about how we process, pack, and ship your items.

When will my order ship?

Once your order is successfully placed, our fulfillment team gets right to work. Standard order processing and packing typically takes [Insert Number] to [Insert Number] business days.

Please note that our warehouse operates Monday through Friday. We do not process or dispatch orders on weekends or major national holidays. If we experience an unexpected surge in orders, processing may take an extra day or two, and we appreciate your patience.

How much is shipping and how long does it take?

Your shipping costs are calculated automatically at checkout based on the weight of your order and your exact delivery address.

Transit times depend on the carrier, but standard delivery generally takes [Insert Number] to [Insert Number] business days from the moment it leaves our facility. Note: Weather events and peak seasonal volumes can sometimes cause carrier delays outside of our control.

Where do we deliver?

Currently, PULSECO proudly ships to customers located in [Insert Region, e.g., the contiguous United States]. We [do / do not] offer international shipping at this time.

How can I track my package?

As soon as your package is handed over to the carrier, we will shoot you a confirmation email containing your tracking number. Please allow up to 24 hours for the carrier’s system to update with real-time transit data.

Are there any extra taxes or customs fees?

For domestic orders, applicable sales tax is added at checkout. If your order is being shipped internationally, please be aware that you are responsible for any customs fees, duties, or import taxes imposed by your local government upon arrival.

What if my package is lost or arrives damaged?

We ensure all items leave our facility in perfect condition. If your package arrives damaged in transit, or if it is marked as delivered but cannot be found, please contact the shipping carrier directly to file a claim.

Important: Be sure to hold onto the damaged item and all original packaging materials, as the carrier will likely require photos or an inspection to process your claim.

Still have questions?

If you have a specific question about your delivery that isn't covered here, our support team is ready to help.

  • Email: support@pulseco.us

  • Phone: (562) 277-3475

  • Address: PULSECO, MS 39232, United States